At Arrayo, we proudly partnered as a strategic collaborator in establishing a Global Records Management Program for a prominent North American financial institution. The program aimed to connect various record types with specific regulatory and legal requirements, demonstrating compliance and identifying areas for remediation. To support this initiative, we developed business-wide reporting for quality assurance, testing, and routine processes, working closely with the bank’s project leads to define key performance indicators (KPIs) and reporting standards.

Problem

Our client, a global North American financial institution,aimed to establish an efficient Global Records Management Program, ensuring compliance and transparency across the organization.

Before engaging with Arrayo, our client faced challenges in creating a comprehensive Records Management Program. They needed a system capable of connecting various record types to specific regulatory and legal requirements. Additionally, they needed robust reporting and analytics capabilities to identify gaps and ensure compliance.

Solution

Arrayo’s team adopted a multi-faceted approach to address the client’s challenges effectively. The key steps included:

• Project Scoping: Recognizing the program’s multi-year execution, we adapted processes and reporting to align with evolving priorities and requirements.
• Survey Development: We designed survey requirements and a collaboration template, facilitating the implementation of the survey tool by a 3rd-party vendor.
• Data Transformation: An innovative utility was developed to normalize tabular survey data, enabling custom analysis and reporting.
• Quality Assurance (QA) Process: We identified and automated key quality assurance and control checks for issue identification, tracking, resolution, and escalation.
• Reporting Standards: Our team designed insightful reports distilling vast amounts of data and complex concepts into digestible KPIs and easily understandable components.
• Technological Implementation: Agile development methodologies were employed, leveraging PowerBI, Python, and SharePoint Lists for reporting, data visualization, and remediation.
• Records Inventory Lifecycle Reporting: Our solution provided transparency and identified gaps in data management and integrity through critical data linkages across workstreams and the survey-to-testing lifecycle.
• Continuous Improvement: Throughout the project, our processes and work products were continuously updated and refined through an agile feedback loop.

Outcome

Arrayo’s team delivered exceptional support throughout the project lifecycle, including survey development, process refinement, reporting, data visualization, and analytics. Our agile framework enabled us to swiftly adapt to intricate and evolving regulatory requirements, ultimately resulting in the successful delivery of executive leadership directives.

The project provided us with valuable insights and experiences. We learned to navigate complex regulatory landscapes and fine-tuned our reporting and analytics capabilities. These lessons now guide us towards even more successful engagements.

Arrayo’s collaboration with the financial institution in establishing the Global Records Management Program showcased our commitment to data-driven solutions and agile methodologies. The program’s success reinforced our dedication to delivering high-quality support and innovative solutions tailored to meet our clients’ unique challenges.